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Guest Relations Manager

3.00 to 8.00 Years   Vijayawada,Vishakhapatnam, Bangalore, Madhubani, Other Dadar And Nagar Haveli, Gurugram, Bongaigaon,   12 Jul, 2024
WINMET UNITED ACCESSORIES PRIVATE LIMITED
Job LocationVijayawada,Vishakhapatnam, Bangalore, Madhubani, Other Dadar And Nagar Haveli, Gurugram, Bongaigaon,
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaFront Office / Guest RelationsGeneral / Operations Management
EmploymentTypeFull-time

Job Description

    Guest Relations Manager is the main point of contact for guests, providing assistance and help throughout their stay. Guest Relations Manager is responsible for giving a warm reception to guests and making sure that they are satisfied with their stay.In order to attract Guest Relations Manager that best matches your needs, it is very important to write a clear and precise Guest Relations Managerjob description.We are looking for an outstanding Guest Relations Manager who is passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience.
    • Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
    • Respond to guests needs and anticipate their unstated ones
    • Expect and react promptly to guests requirements and inquires
    • Actively listen and resolve guests complaints
    • Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
    • Coordinate and manage communication between guests and staff
    • Promote all amenities, conveniences and programs offered
    • Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
    • Appraise teams performance and produce reports
    • Examine activities logbook, assign tasks appropriately and implement control schedule daily

Keyskills :
payrollcustomer servicereservationscustomer satisfactionresortsfront desk operations

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