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Job Location | Vadodara |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
Team Lead, NISP, Vadodara ABOUT THIS JOB The NISP (Nielsen Integrated Services Platform) Team Lead is accountable for the End to End representation on GTC (Global Track Complete) process, in other words is accountable: To represent GSC on all elements related to GTC products - end to end. (for set up projects or for BAU activities).RESPONSIBILITIES Operational and technical expert of the NISP platform and End to End GTC process and client specificities. This will include : 1. FTD/BAU Tracker ownership: Review FTD/BAU Tracker and make sure it is properly maintained. 2. BAU PROCESSES: Work with all teams to move a project from FTD to Refresh and BAU. Follow up on progress Review the draft BAU Process document before sending it to the onshore move to BAU coordinator and BAU production manager for sign off Support BAU production manager in SLA review and sign off. 3. COMMUNICATION: Status report for projects: Client Review calls (follow up issues/non issues) Client status report calls (provide status for projects) Alignment with NISP SME and Production team to deliver ONE message to FTD/BAU Production managers Coordinating with NISP Support team, NISP SME and GCLs on high severity issues.4. TRACKING/PROGRESS: Understand SLA metrics /BAU Needs. Maintain and improve KPIs, Work on improving the D+ deliveries. 5. MANAGING RESOURCES: Manage a group of 10 to 15 resources to deliver against SLAs Coordinate the work with GTC feeders Production teams, GCLs to define workload and timings for change requests in BAU (BAU environment) Coordinate the work with Consultants / Project Managers to deliver new set up project or big redesign (Set up environment)A LITTLE BIT ABOUT YOUThe NISP Team Lead works in very close relationship with local Production teams providing the GTC feeders (GTC Latam Hub, GTC Hub Baroda, or any other local countries), Consultant / GCL (Global Client Liaison) and GRL (Global Report Liaison) teams to secure the delivery of the GTC project on time and with good quality to the client in a BAU or in a set up environment. The role holder will work across all areas of NISP operations and requires excellent end to end production knowledge, as well as strong business acumen. QUALIFICATIONS (Mark each with E = essential and P = preferred) Strong communication skills and the ability to communicate requirements clearly to stakeholders within and outside of the GSC Production team - ability to translate technical details as required for different types of audience (E). Common business language knowledge (English): speaking and writing with fluency. Problem solving, ability to understand and analyse data (E). Ability to train and to explain technical elements to different stakeholders (E). Ability to monitor activities (E), good understanding of KPIs (E). Process driven - ability to define and refine processes to ensure continual improvement in quality and on time delivery (E). Proven organisational skills (E). Presentation skills (P) E2E Knowledge of GTC processes (P), understanding data flow / Production process for GSC products (P) Process improvement methodologies (P) Project management skills - ability to accurately scope project requirements, manage stakeholder expectation.(P) People management skills (will manage 10-15 people). ABOUT NIELSEN We re in tune with what the world is watching, buying, and everything in between. If you can think of it, we re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what s happening now and what s coming next for our clients. Today s data is tomorrow s marketplace revelation. We like to be in the middle of the action. That s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to mediacompanies, we work with them all. We re bringing in data 24/7 and the possibilities are endless. See what s next with us at Nielsen: careers.nielsen.com,
Keyskills :
people management skillsstrong communication skillsdata flowconsumer goodsproblem solvingchange requestsproject managerspeople managementmanagement skills