Onsite Technical Support

Job Description

Onsite Technical Support Locations: Udaipur / Bangalore / Pune / Coimbatore Job Summary: WovV Technologies, Global Business Productivity SaaS company, is hiring Onsite Technical Support Executives in Udaipur / Bangalore / Pune / Coimbatore locations.WovVTechs suite of products are now empowering users across 3000 locations in 50 countries to digitize their operations, get real time decision driven analytics and improve productivity. It counts global fortune 500 companies as its customers for SaaS products and technology services. It is amongst Top 20 Global SaaS startups recognized by CIO Review in 2020 and Top 10 Best SaaS companies in India, as recognized by CEO Insights.Experience: 1-3 Yrs (Freshers can apply) Key Roles and Responsibilities: Mall Onsite Technical Support Executive will work with the Service Delivery Managers to support WovVRA implementation and operation.WovVRA is used by a location (mall, food court, airport, etc. ) to capture automated daily sales data from all outlets present in the locationCandidate will be doing the follow ups, monitoring, and new integrationsNew integration related activities include Coordinate with brands and set up slots for utility installation / upgradeEnsure the system requirements are present for smooth installationInstall WovVRA utility by connecting with brand teamsCoordination & follow-ups with the retailers towards(New Brand integration)Monitoring WovVRA data includes Ensuring Availability of accurate sales data for brandsDaily coordination for getting the resolutions on time and timely updation of automated daily sales dataSales data collection and upload on portal for select brandsAnalysis of missing data with appropriate reasons on daily basisConduct periodic audits and report findings of the auditsAssist in root cause analysis of audit findingsSeek clarification with the Tenants / Concessionaires for data captured but not reflecting in the bill-wise reportMonitor brand status and correctness of overall dataProviding timely support and troubleshooting to the Malls/retailers/Project teamIdentify and provide inputs on unique (or) recurring project problemsUpdate and maintain knowledge base of all tickets and issuesTraining team on ADSR process, applications & toolsHandle First Level EscalationsDevelop, support, facilitate and implement a number of projects of moderate size, diversity and complexity.Identify and monitor project risks through proactive approach to projectsDaily new live brands (PRE LIVE) huddle call to be conducted with mall teamContribute in weekly project huddle call with SDMRequirements: Knowledge on project related information, viz., IIS, FTP, SFTP, Firewall, Antivirus, Cloud Server, Routers and switches.Knowledge on software installation through remote connection tools and PoS understanding is a mustMIS Reporting experienceQuerying / SQL language is a big plus.Experience in a similar role or retail operations experience will be preferredPreferable - Experience with Point of Sales (POS) systems / applications.Able to work independently and efficiently to meet deadlines.Ability to Analyze, Research and solve Technical and project related problems.Able to promptly answer & support related Phone calls & Emails.Self-Motivated, Detail-oriented, organized & Self DrivenUnderstanding of Helpdesk Store Support / proven track record and ability to supervise.Understanding of Store Infrastructure (basic or advanced)Knowledge of databases and network environments is a plus.Previous customer service or support and/or basic technical experience required.Excellent verbal and written communication skills and interpersonal skills requiredExperience in providing support as helpdesk for Software / Hardware / Networking domainMin 1 years of experience in POS Training / implementation and/or support roles.Experience of traditional and/or cloud based PoS in India is required (eg. Go Frugal, Petpooja, Posist, Navision, HDPoS, etc.)Courteous and professional phone manners, demeanor and attitude are essential.Education: Any GraduateIndustry: IT-Hardware/Networking, Telecom

Keyskills :
networkingsoftware installationnetworktechnical supportinstallationhardware