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Job Location | Thane |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | NBFC ( Non Banking Financial Services ) |
Functional Area | Customer Service (Domestic) |
EmploymentType | Full-time |
Job DescriptionJob Title: Chief Manager/ Sr. Manager Customer ServiceReports to: Head Central Operations & Customer ServiceLocation: ThaneRole Summary: In this role, the candidate would be managing the Customer Service team and manage all deliverables across Customer Services, which includes management of call centres for customer servicing, communication to customers, Email Desk, Customer Complaints & projects related to servicing systems. The role should manage all vendors impacting Customer Servicing. The role will also manage all customer facing projects across various processes and systems of client, with specific focus towards Automation and digitization of existing processes.Key Responsibilities assigned:
Keyskills :
crmcall center managementlmspmpivrcustomer service