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IT Request Management Specialist

1.00 to 5.00 Years   Thane   28 Feb, 2022
Sri Sai Ganesh Manpower Services
Job LocationThane
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Dear Candidate,Greetings of the day!We are Hiring forIT Request Management SpecialistPURPOSE OF POSITIONThe IT Request Management Specialist is responsible for providing first level assistance to clients and Teleperformance end-users on a wide range of computer and communications issues, ensuring that all service requests and incidents reported to are responded and resolved in an efficient and customer focused manner, adhering to Information Technology Infrastructures Library (ITIL) best practices.PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
    • Performs password reset/unlock via call and or Ticket for all Teleperformance employees.
    • Responsible for first level of customer service support. Screens, refers and diagnoses, all inquiries, work requests, reported issues related to IT-supported systems and equipments, essential Teleperformance software, anti-virus and managed desktop tools.
    • Ensures all customers are assisted in a timely and professional manner, and within the IT policies and procedures of the IT Department.
    • Dispatches request tickets to other IT organizations and follows defined IT escalation procedure for unresolved incident tickets.
    • Host conference bridges for Internal and external Change Request that will need representation from IT.
    • Performs other related duties and assignments as required and as assigned by supervisor or manager.
    QUALIFICATIONS
    • College degree or technical training preferred.
    • Proficient with Microsoft Office tools.
    • Should have both an interest in the IT industry and technical aptitude.
    • Must have exceptional verbal and customer service skills.
    • Must have excellent writing skills.
    • Must have the ability to multi-task and prioritize.
    • Must be able to perform duties with minimal supervision.
    • Experience with Teleperformance is preferred.
    Regards,HR Team

Keyskills :
it service managementmicrosoft office

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