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CEC MIS Team Leader Customer Experience Center Contact Centre Inbound

0.00 to 10.00 Years   Thane, Maharashtra   22 Aug, 2024
Kotak Mahindra Bank
Job LocationThane, Maharashtra
EducationNot Mentioned
SalaryNot mentioned
IndustryNot mentioned
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

:CEC - MIS Team LeaderDepartment Customer Experience Center Location Thane Reporting Relationship CEC - Product and MIS Manager Position Grade ManagerJob Role

  • Periodic extraction and publishing of MIS/Reports/Dashboard/Info graphs and Dumps
  • Ensure Datas are provided to the top management on time and make certain the accuracy of data
  • Periodically review of data provided and regular rationalization of Data post discussion with respective teams
  • Manage priorities of data and accuracy of data and analysis whether we are entitled to provide the data
  • Maintain Timely submission and circulation of Data to the stake holders of below mentioned data
  • Ensure data are provided for compliance and Audits and RCSA and related compliances
  • Sales Management - Has to provide to ensure data and eligible base provided to sales management unit to drive sales across the contact center.
  • Proper support to sales management team to increase sales by providing various analysis and dumps
  • Drive Service level indicator - NPS - net promoter score- timely submission of data to NPS team and reporting of effectiveness of the program
  • Coaching the team on usage of Data base, software and system requirement on timely basis or whenever technology change happens
  • Timely and accurate execution of adhoc requests
  • Ensure and comply to all control and compliance guidelines on data sharing
  • Understanding of Project management supported with analytics.
  • Graduate
  • Minimum of 7 years of MIS Analytics experience.
  • Data Analytical Skill
  • Good Communication Skill
  • Should have ability to handle & manage a team
  • Good hand on Info graphics, MS Excel, VBA (Macro ) coding level , MS access .
  • Fox pro , SQL,Qlik and SAS knowledge additional is preferred.
  • Excel - Power Pivoting, VBA coding , Sparklines , Advance & Dynamic Charting , Statistics& Modeling , Scenario Analysis , Forecasting & Trending Analysis.
  • Expertise on Power Point , Prezi and other slide making platforms.
  • Comfortable with flexible shift and work timings.
Kotak Mahindra Bank

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