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Associate/Lead - Adoption

8.00 to 10.00 Years   Thane   16 Mar, 2023
The Happy Company
Job LocationThane
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Key Responsibilities: - Take ownership for the end-to-end sales cycle for a client, right from the onboarding to the execution and delivery of services to them, and everything in between.- Identify drops in last mile consumer journey, understand the business processes and recommend changes to increase conversion & reduce disbursement TAT.- Develop and ensure a standardized, process driven customer centric and/or implement processes across CEA function for service excellence.- Follow company guidelines and procedures for acquisition of customers, retention of customers, etc.Skill and Qualification:- 8+ years of experience in Customer service/ engagement, Retention and Relationship management with 2/3+ plus years of experience in micro - credit or BFSI.- Post - Graduation with specialization in Banking / Operations is preferred.- Must have customer centricity approach and must have a flair to connect with customers.Should be a team player and ability to work independently and adhere to the timelines.- Proficient in MS Office particularly MS - Excel and sound knowledge of technology is a must.- MIS & Reporting knowledge is preferred.Good to have: Understanding of financial inclusion and fintech.This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.,

Keyskills :
ms officecustomer centricfinancial inclusionrelationship managementmissalesbankingreporting

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