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| Job Location | Rajkot |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Education / Training |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Job Opening Details back to list Reference Code: CustSupExe0221Rajkot Job Title: Customer Support Executive Category: BFSI - Banking / Financial Services / Insurance About company: India s leading Financial Services Provider and Broker, having offices throughout India with more than 1000 employeesJob title: Customer Support ExecutiveJob location: RajkotNumber of requirements: 01Job location: RajkotEducational Qualification: Commerce Graduate, NISM certified preferredWork experience: Around 1 years to4 years of work experience in customer support function Should have good communication skillsResponsibilities: Answer calls professionally to provide information about products and services, take/ cancel orders if required, or obtain details of complaints Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications Follow up to ensure that appropriate actions were taken on customers requests Refer unresolved customer grievances or special requests to designated departments for further investigation Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges Ensure Customer Satisfaction Share innovative ideas in form of kaizen regularly to improve process and service for our customers First call resolution / issue Resolution Prepare MIS reports, take additional administrative duties assigned for smooth functioning of Customer support department Possess ability to handle work pressure and deliver excellent customer service during crisis situation Candidate should have knowledge of basic MS office and should be able to work on CRM systemsSkills: Proficient knowledge of MS Excel, PowerPoint, Word software. Excellent written and verbal communication skills. Problem Solving or Analysis skill. Should be Accurate and responsible Personality: Careful and diligent even meticulous with a good dose of common sense Efficient, effective and organized in both the physical and digital words Modestly confident and also personable, good humored and trustworthy Informal but 100% professional while respecting traditional courtesy and good manners. CTC :- (depends on current CTC, relevant work experience & qualification) Key Skills: knowledge of MS Excel, PowerPoint, Word software, Problem Solving or Analysis skill. , written and verbal communication skills. Location: Rajkot Required Experience: 1-4 yrs Positions: 1 Contact Person: Hitesh Vaghela Qualification: B.Com,M.Com,
Keyskills :
customer relationsverbal communicationcommon senseproblem solvingtroubleshootingcustomer supportms officecustomer satisfactioncustomer complaintsbfsimiswordsalesctccustomer service