Head Waiter

Job Description

A head waiter, also known as a captain or maitre d, is responsible for supervising the service in a restaurant section and ensuring a quality customer experience. Some of their responsibilities include: Managing staff: Leading and motivating the staff, assigning tasks, and training new employees Ensuring quality service: Ensuring that service is in line with company standards and policies Monitoring the dining environment: Ensuring that the dining environment is clean and comfortable Handling customer complaints: Handling customer complaints and concerns diplomatically Maintaining inventory: Maintaining inventory of supplies and food, and ensuring waste is minimized Seating customers: Being in charge of seating customers Other responsibilities of a head waiter include assessing customer satisfaction, solving customer inquiries, and recommending special menu items.

Keyskills :
beveragebillingorder processingfast foodrestaurantbartendingwaiter activitiessteward activitiesfood packing