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Job Location | Pune (Maharashtra) |
Education | Any Graduate |
Salary | As per Industry Standards |
Industry | IT-Software |
Functional Area | IT Software - Operations/ Support Services |
EmploymentType | Full-time |
Roles End User Support - Identifying, diagnosingand resolving the level one issues in computer hardware and software in a mainframe system. Installing and upgrading hardware and software while providing complete assistance with configuring hardware, softwareand peripherals of the end user system. Providing general desktop support, project coordination, imagingre-imaging desktops and laptops. Providing one on one assistance to the end user regarding the technical flaw, either by phone, mailsor in person. Resolving network related issues like local area connection problem, network access, mails, internet, dial-insetc. Coordinating with the third party service provider for timely repair of the system under the maintenance agreement warranty and repairing minor flaws in hardware. Providing assistance in installation of other peripherals like printers, scanners, cabling systems like local area network cables, network interface cards, wired switchesetc.
Keyskills :
Infrastructure ManagementDesktop ManagementSystem Administration