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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | anking / Financial Services |
Functional Area | Customer Service (Domestic)Sales / BD |
EmploymentType | Full-time |
Walk in | Branch Manager, Gold Appraiser & Customer Care Executive- Gold Loan |AurangabadVenue: Pune: Aurangabad Paithan Gate Road : Joshi Heights, Commercial Ground Floor, Right Side Portion, Cts No 14185 Sitauted At Kranti Chowk To Gulmandi Road,Paithan Gate Parisar, Aurangabad-431001Date: 30th Apr 2019Time : 10 AM to 5 PMBelow are the Job descriptions:-1) Gold Appraiser:- 1. To ensure 100% right valuation - capturing right cartage, proper stone deduction etc. 2. Adhering to high ethical standards and comply with all the laid down processes / policies - KYC adherence, maintaining all important registers etc. 3. To provide high quality customer service, prompt resolution of queries pre & post loan disbursal. 4. Supporting branch staff in business development activities & helping to achieve branch targets.2) Customer Care Executive:-1. Attending walk in customers & resolve product (Gold Loan) related queries. 2. New customer acquisition, improve client retention, analyzing their needs and offer services accordingly. 3. Ensuring the overall hygiene factors of the branch. 4. Follow up for interest collection and NPA reduction. 5. Responsible for generating references & cross selling through walk in customers.3) Branch Manager:-1. Incumbent will be responsible for managing the book & increasing the profitability of assigned Gold Loan Branch. 2. Direct all branch level operational activities including business development, customer service & overall administration. 3. Assessing local market conditions to identify current & prospective opportunities for new customer acquisition. 4. Maintaining the quality of portfolio by tracking & controlling the threshold IRR. 5. Ensuring strong follow up for interest collections to keep NPAs in control & thereby achieving higher revenue. 6. Adhere to high ethical standards and comply with all the laid down processes to ensure high Audit score. 7. Bring out the best of branches personnel by requisite training, coaching, development & motivation.
Keyskills :
communicationsalesskillscustomerservicevoiceofficecustomercarebranchmanagervoiceprocess