Unit Manager - Consumer - EMI Cards/Senior Unit Manager - Consumer - EMI Cards

Job Description

* Duties and Responsibilities - PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) 1. Product Management Work on building fintech products for EMI Card PMG team End to end ownership of EMI Card POD 3In1 Super App (EMI Card Module) & other capabilities Manage entire product stack & product backlog for EMI Card PMG team Own customer journey initiatives for superior customer experience through UI/UX Own & drive TechOps KPIs for EMI Card POD 3In1 Super App (EMI Card Module) Be the product owner create actionable user stories & manage through the process Support business / sales team by managing uptime of systems / processes Own the product from service and operations standpoint 2. Stakeholder Management Lead cross functional teams for smooth functioning of systems / processes Liaise with internal / external stakeholders marketing IT Ops Risk Customer Service Customer Experience Legal Compliance etc. 3. People Management Develop new technical skillset across team members to enable new product / feature development & personal growth Maintain 0% attrition in the team MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) - Internal stakeholder management to ensure capability delivery within timelines 5. DECISIONS (Key decisions taken by job holder at his/her end) - All development & prioritization of the system capabilities 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work - IT: Requirement discussion prioritization with multiple stakeholders in IT team - Sales/Business: Requirement understanding & business support - Marketing: Customer journey initiatives system integrations and digital capability developments - Ops: Ensure process efficiency & recon with KPIs - Legal / Compliance: Ensure legal/compliance approvals are taken for system development - Risk Team: Ensure risk & fraud controls processes are in place & recon with KPIs External Clients Roles you need to interact with outside the organization to enable success in your day to day work - Partners: Engagement with vendors for any new feature development DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) Ensure system uptime to help achieve business team their required targets Ensure timely delivery of newly identified DOE s to help business team to achieve their targets Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: 6 Number of Direct Reports: 1 Number of Indirect Reports: NA Number of Outsourced employees: NA Number of locations: NA Number of products: NA , * SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications a) Qualifications Graduation / Post-Graduation b) Work Experience Minimum 5 7 years of experience Seasoned product manager with proven experience delivering outstanding multi-platform product experiences for an online consumer oriented fintech company Strong fintech product orientation Comfortable working in an agile environment and an advocate of experimentation Good problem-solving capabilities and an analytical mind with a focus on outcomes Proven track record in delivering Digital & MarTech capabilities Proven track record of delivering outstanding customer experiences (UI/UX) Ability to influence and facilitate meetings at all levels within the organization Exceptional intellectual curiosity, a passion for problem solving and great product mindset for building excellent products Experience with project management frameworks and good knowledge of database & API s

Keyskills :
bankingfinancefilingmisuser storiesproblem solvingcustomer servicelegal complianceexternal clientspeople managementagile environmentproject managementproduct management