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Unified Communication and Collaboration Operations

4.00 to 8.00 Years   Pune   15 Sep, 2020
Accenture
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :No Technology Specialization,Unified Communication and Collaboration Operations
  • Good To Have Skills :
  • Job Requirements :
      • Key Responsibilities : 1 Maintenance administration of Voice PBX systems services Responsible for handling day-to-day Voice operations, requirements issues Managing maintaining Cisco Unified communication and collaboration, contact center network, WebEx, Telepresence Infrastructure for various clients 2 Managing maintaining MGCP, H323 gateways, CUBE / CUSP, SIP trunks and troubleshooting issues 3 Provide L1 / L2 support for operational activities 4 Vendor management for resolving major production issues
      • Technical Experience : 1 Knowledge on Cisco UCC, WebEx Meetings, WebEx Teams, Cisco Meeting Server, TMS, VCS/Expressways, Voice gateways, CUBE/CUSP, Video Endpoints, Media Control Unit, Cisco Emergency Responder 2 Good Technical knowledge and hands-on on Cisco UCC environment 3 Management and troubleshooting of complex environment 4 Hands-on experience on MACD Move, add, change, delete 5 Basic understanding on WebEx control hub, Site admin, Video infrastructure components 6 Implement the changes as applicable, test
      • Professional Attributes : 1 Excellent communication written and verbal and presentation skills. Excellent in client and vendor communication skills .3 Excellent problem solving skills 4 People management skills
      • Educational Qualification : Bachelors degree in engineering preferred
    • Additional Information : 1 Exposure on UCCX 2 Knowledge on Avaya IPT environment 3 Automation using RPS / DevOPS
,

Keyskills :
contact centervoice gatewayspeople managementprofessional servicestechnology operationsinformation technologyCisco UCCWebEx MeetingsWebEx TeamsCisco Meeting ServeroCollaboration Operations

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