Technical Support Specialist Software Services

Job Description

Passionate people create exceptional thingsDid you know that the solutions we develop are a key part of most industries Electronics, medical research, renewable energy, food production, infrastructure and many more.Wexc2xb4re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.Here, your ideas are embraced, and you never stop learning. Interested in being part of our teamJoin us on our journey for a better tomorrow.Job descriptionAs IT Software services, you will have to support our IT solutions and projects for our customers.You will be part of the Service Business Line and support our Industrial Technique Divisions Motor Vehicle Industry (MVI) and General Industry (GI).We are looking for a highly skilled and motivated software technician who can support the installation and configuration of complex production systems and who is able to provide a profound technical analysis of the installed solutions in case of malfunction & Contract Support. We expect the capability of dealing with production critical systems in industrial environments, understanding the links between the customers production processes and the associated IT products and solutions.Roles and responsibilities

• During the project phase:

• Integration of new software solutions into existing technical customer environments
• System installation- and configuration
• Handling of change requests
• Testing and validation
• Problem analysis und elimination of errors
• Customer trainings
• Supporting customer staff in pilot phases and while ramping up the production

• During the maintenance phase additionally:

• Ongoing remote or onsite production support
• Follow up on IT incidents
• Shift support
• Reconfiguration and modification
• Software updates

• Leadership Skill Requirements:

• Software team handling
• Competency Development of Team
• Strong Communication skill & ability to communicate between product company, customer centers & customers
• Accountability of order execution with operational excellence
• Support sales team for Service level Agreement finalization
• Support for successful project executions with Automation task related to Software
• Strong collaboration with product sales team for new projects.

Experience requirements

• Server and workstation administration on Windows and UNIX, preferably including cluster technologies.
• Installation and troubleshooting of hardware platforms
• Network technology and data communications
• ORACLE and Microsoft SQL Server installation and administration
• Webserver installation, management, and troubleshooting: Apache, IIS xe2x80xa6
• Good command of spoken and written English is mandatory, other local languages are a xe2x80x9cplusxe2x80x9d
• Basic knowledge in industrial automation, fieldbus technique and PLC programming are desirable
• Experience with software programming and scripting languages are of advantage
• Minimum 5 year of experience in desire field.

Educational requirements

• BE/B.Tech in Information Technology/Electronics & communication or equivalent.
• Certificate courses in software & database will be added advantages.
• System administrator similar with a profound professional experience in the IT area.

Personality requirements

• Self-motivated & work responsibly.
• Capability of dealing with complex multitask situations under pressure
• Proactive, dynamic, and enthusiastic
• Good interpersonal and solid organizational skills
• Capability of adapting to flexible schedules
• Willing to travel extensively all India as per business requirement.

Topflight Requirements

• Collaborative: - You are interactive, very much a team player and enjoy developing your network, you actively take contact with people to learn from their unique and diverse competences and perspectives and share your own knowledge and experience.
• Open-Minded: You are flexible and global-minded. Passionate about learning and exploring new things, you adapt quickly to new situations and opportunities. You are interested in different cultures, and excited to find new ways, perspective and ideas.
• Resourceful: You are proactive and always looking for a better way, using the resources at hand, You actively make things happen and embrace modern technology and the opportunities this offers.
• Entrepreneurial: You are responsible and are results driven, curious by nature, you thrive on discovering new and practical ways to solve real issue and show persistency in seeing things through to get results.

Country and city descriptionIndia, PuneHiring manager: Sunil RanpiseRecruiter: Utkarsha RajputDiverse by nature and inclusive by choice Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging. Atlas Copco