Technical Solution Consultant

1.00 to 4.00 Years Pune 01 Oct, 2022

Job Location	Pune
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Hardware / Networking
Functional Area	Technical Support / HelpdeskGeneral / Other Software
EmploymentType	Full-time

Job Description

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end users contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
Resolve incoming internal or external businesses and end users problems via telephone and e-support.
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
Proactively assist customers to avoid or reduce problem occurrence.
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Engages team members for support as required to ensure internal or external business and end user SLA demands are met.

Keyskills :
project managementconsultingsapsales

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Technical Solution Consultant

Job Description

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