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Spa Manager

2.00 to 4.00 Years   Pune   21 May, 2019
Marriott
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
Industryotel / Restaurant
Functional AreaBeautician / Stylist
EmploymentTypeFull-time

Job Description

JOB SUMMARY

  • Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas.
  • Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
CANDIDATE PROFILE Education and ExperienceHigh school diploma or GED; 2 years experience in the spa, guest services, or related professional area.CORE WORK ACTIVITIESSupporting Management of Spa Operations and Budgets
  • Assumes the responsibilities of the Spa Director in his/her absence.
  • Ensures all employees have the proper supplies, equipment and uniforms.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Manages supplies and equipment inventories within budget.
  • Maintains cleanliness of spa and related areas and equipment.
  • Understands the impact of department s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.
Ensuring and Delivering Exceptional Customer Service
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
  • Strives to improve service performance.
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Keyskills :
yogaguest relations ayurvedadocumentation administrationspa qualityoperations payroll

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