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ServiceNow Ops Event Management Consultant

0.00 to 10.00 Years   Pune, Maharashtra   07 Jun, 2024
Atos
Job LocationPune, Maharashtra
EducationNot Mentioned
SalaryNot mentioned
IndustryNot mentioned
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Publish Date: Aug 26, 2022 Location: Pune, Maharashtra, IN-India Company: Atos Role : Service Now Ops Event Management Consultant

  • 4 to 5 years of experience with the ServiceNow platform/HR modules. Understanding of best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management.
  • 4 years of experience supporting ITSM/ITIL processes and solutions from ServiceNow.
  • Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert
  • Customizing and configuring core modules like IM, PM, CM, SRM, SLM and KM based on requirements.
  • Hands on Experience in Update sets, Scheduled imports, Transform Maps and Transform Scripts.
  • Certification ITIL Foundation / ServiceNow Admin Certified / ServiceNow Implementation specialist.
  • Evaluate new features in the platform with ServiceNow releases and the suitability/applicability in the current environment. Support all upgrade projects to ensure minimal impact to existing operations while enabling new features.
  • Manages development efforts pertaining to modules of the ServiceNow platform using JavaScript, including support for newly developed modules or major releases
  • Participates in the collection and implementation of tool requirements and investigates as necessary to determine the best solution or configuration options available based on the specific requirement
  • Prioritize and resolve cases and escalations in queue with little or no supervision.
  • Strong troubleshooting/root cause isolation skills.
  • Team management for dotted lines.
  • Requires strong understanding of processes, key measurements, operating level targets etc.
  • Proven ability to work across multiple functional teams in the creation of an application development/support process
  • Maintain an effective approach on problem solving, multi-tasking, coordinating and scheduling the team of developers, equipment and materials in accordance with the Project Plan to ensure visibility and predictability.
Communication skills:
  • Clear spoken and written English
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
Working Experience:
  • 5 years experience in operations tooling management
Soft skills:
  • Positive attitude, enthusiastic, cooperative.

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