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Service Management PractitionerService Management Governance

1.00 to 2.00 Years   Pune   13 Oct, 2019
Accenture
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

About Accenture: Accenture Technology powers our clients businesses with innovative technologies established and emerging changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you ll translate the operational needs of the world s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers your friends, family and neighbors.You ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :Service Management Practitioner
  • Role Description :Support the central operations of the Outsourcing Account Delivery team in managing resources, projects, and budgets to meet both the goals of these teams and clients served.
  • Must Have Skills :Service Management Governance
  • Good To Have Skills :Service Management Framework Design and Implementation
  • Job Requirements :
      • Key Responsibilities : SLA and OLA management - Incident, Change and Problem Management - SM reporting - Document management like runbooks, escalation matrix, RACI documents, etc
      • Technical Experience : Knowledge and understanding of all SM processes and functions : incident, change and problem - Exceptional communication skills, both written and verbal - Flexible and adaptable; able to work in ambiguous situations - Problem solving and coordination skills - ITIL certification or designation desired
      • Professional Attributes : ITIL certification or designation desired
    • Educational Qualification : Any graduate
,

Keyskills :
business relationshipmanagement clientrelationship esigned

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