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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
This position is responsible for handling incident- based escalations from the automated and human submission sources. This person will work closely with peers from the SRC , engineering teams , and RD teams to provide support and guidance during incident management. They will play an integral role to providing technical support , coordination , and assistance through all portions of an incident including but not limited direct resolution , coordinating escalation assistance , and reporting outtracking post event remediation items.
Principal duties and responsibilities
Resolution of Incidents escalated from Support teams and Identified through events and alerts. Responsible for all server and network related support issues , ensuring support issues are resolved within the SLA and to the satisfaction of the customer. Administration of Event Management rules in Nagios , SCOM , and other monitoring tools. Monitor alerts mailbox and Event Management systems for Events and follow KB articles for resolution actions , performing functional escalations to on- call resources as needed. Monitor Application dashboards for indications of Incidents. Execute routine checklists to validate system functionality and batch process completion (backups , scheduled tasks , etc ;). Invoke Incident Management process for Incidents that cannot be resolved within this team (Open the conference Bridge if needed) System patching and standard changes. Document and communicate system status per process definitions
Perform tasks related to securing and keeping the products , tools , and processes that you are responsible for secure.
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries , bonus , equity , benefits , meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic , entrepreneurial team and become part of our continuing success. ,
Keyskills :
data privacymusic making event managementtechnical support financial servicesmanagement systems incident managementartificial in