| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
global Service Desk (GSD) Support Engineer is responsible for providing Global IT support for all Vodafone Operating Companies around the world acting as a front line to 2nd line teams regarding different infrastructure, enterprise and consumer and Network Services.The following should be in focus of GSD support engineer: Validate Incidents and Requests according to Operations questionnaires Keeping customers informed on incidents /request status and progress till closure Monitoring and Improvement of quality of service Act as a team member that contributes to so lutions and customer satisfaction. Monitoring of documentation of services on being up-to-date Pick up incoming Incidents and Requestsby ticket system, phone, email and fax according to SLA responding within agreed time limits to call-outs; Track & monitor Incidents inside SLA according to SLA and OLA Notification / alerting after defined SLA parameters Perform hierarchical escalation according to SLAGlobal Service Desk (GSD) Support Engineer is responsible for providing Global IT support for all Vodafone Operating Companies around the world acting as a front line to 2nd line teams regarding different infrastructure, enterprise and consumer and Network Services.The following should be in focus of GSD support engineer: Validate Incidents and Requests according to Operations questionnaires Keeping customers informed on incidents /request status and progress till closure Monitoring and Improvement of quality of service Act as a team member that contributes to so lutions and customer satisfaction. Monitoring of documentation of services on being up-to-date Pick up incoming Incidents and Requestsby ticket system, phone, email and fax according to SLA responding within agreed time limits to call-outs; Track & monitor Incidents inside SLA according to SLA and OLA Notification / alerting after defined SLA parameters Perform hierarchical escalation according to SLAIndividual Contributor, *Graduate
Keyskills :
accountability creativity ecisionmakingcapability responsibility problemsolving timemanagement leadershipskills