Senior Analyst PMO IT

0.00 to 10.00 Years Pune, Maharashtra 07 Jun, 2024

Job Location	Pune, Maharashtra
Education	Not Mentioned
Salary	Not mentioned
Industry	Not mentioned
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

Ideal Profile:- Minimum 6 years of IT software industry experience. Out of the 6 years required, at least 3 years in PMO in technology services environment- A communication expert in all facets - written, verbal, and spoken who can frontend on calls. Excellent grammar, editorial skills with understanding of adherence to firm style guide and communication protocols- Good interpersonal skills. Good team player with experience working in virtual teams.- Fast learner, ability to comfortably operate in a fast paced environment- Must be disciplined; ability to influence others to follow the process- Must be organized & self-motivated- Must have client-facing experience (preferably US clients)- Basic knowledge of business development practices in a professional services firm- Proactively identify risks and issues on project, helping team to develop risk management and issue management plans- Develop and manage plans to address project strengths, weaknesses, opportunities and threats- Analysis of project data to produce management information and identify and deliver continual improvement- Working knowledge of SDLC, Project Management Lifecycle, Software Contracts lifecycle. Experience of working on Performance KPIs (project health).- Working knowledge of Software Contracts lifecycle and steps involved - MSA, SOWs, POs, timesheets, invoicing, Reporting, and such.- Well versed with creating reports and deriving inferences from data analysis- Strong MS Office skills, especially Excel and PowerPoint, and familiarity with integrating various technologies- Ability to see the big picture and quickly adapt to changing business priorities.Roles & Responsibilities:Client relationship management- Be single POC for assigned accounts for general project coordination- Client communication - reports- Client visit management- Building strong client relationships & Establishing clear lines of communication- Taking regular feedback from clients, getting client issues resolved, & ensuring 100 percent client satisfaction. Work on capturing and publishing Customer Satisfaction Score.- Monthly and quarterly business review (QBR) reports- Monthly, quarterly, and annual reports for support tickets, hours, and other metrics that need to be derived from different sourcesGeneral PMO Responsibilities:- Onboarding / offboarding process ownership and maintaining reports/ trackers.- Revenue assurance (by various ways such as ensuring new resources get billable asap; replacements get filled before existing resource leaves, etc.)- Timesheet management; Project code creations. Monthly timesheet coordination with project teams, and reporting to respective client managers- Meeting facilitation along with tracking meeting notes, timely and diligent follow-ups- Open Position Requirements creations, allocations, maintain resource tracker. Sending weekly reports to client and internal stakeholders.- Coordinate and track client interviews. Help new associates with interview process- Maintain bench or potential bench and work with delivery heads for their allocation- Asset management for the account- Travel coordination IIM Jobs

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