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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Internet / E-Commerce |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Role can be located at any Amazon Customer Service Site supporting Amazon Business or virtually from home if location is within 60 miles of a site. Locations: Berlin (Germany), Edinburgh (United Kingdom), Cagliari (Italy), Rabat (Morocco), San Jose (Costa Rica), Pune (India), Sendai (Japan), Cape Town (South Africa), Delhi (India), Winchester (KY-USA).The Amazon Business (AB) Customer Service (CS) Continuous Improvement (CI) Program Manager (PM) will assist with and drive continuous improvements with CS processes, align local priorities with customer requirements and partner with the Worldwide CS Amazon Customer Excellence System (ACES) team to implement changes throughout the CS network. The incumbent will also lead global Big Bet process improvement projects, facilitate meetings, pull reporting, and deliver training on process improvement concepts and techniques as appropriate.This position has a global scope and may require a late or early flexed schedule approximately 1-3 days a month to meet with stakeholders from all time zones.Key Responsibilities: Facilitates the execution of the WW ACES strategy and Big Bet initiatives through local management and support teams. Coaches and trains local management, CS Associates and project teams on ACES concepts and methodologies. Performs quantitative analysis of key process indicators to identify opportunities for process improvement. Demonstrates discretion in coordination of project scoping and selection to align with business objectives. Oversees segment of site project portfolio as assigned, assisting individual project managers with execution and delivery of results. Audits completed projects to verify sustained impact and partners with Financial Controller to validate impact. Help drive CS communication, including project updates and other initiatives through approved site communication plan. Manages projects as assigned by manager. Attend meetings as necessary to facilitate growth and network-wide parity., Experience using Voice of the Customer analysis to drive improvements through the application of Lean and/or Six Sigma tools and concepts Lean Six Sigma Green or Black Belt Certification Project management experience Experience in or demonstrated ability to lead people/teams without formal responsibility and interacting and building rapport with teams of all levels Experience communicating and presenting to groups Proficiency with Microsoft Office products Experience leading and/or participating in structured process improvement activities such as Kaizen Events Experience managing a global project portfolio. Mastery of SQL, SharePoint, Excel, Power Point, Word and Statistical package (e.g. JMP or Minitab) Strong analytical background - 7 Quality tools, SPC, Hypothesis Testing, Regression Analysis Advanced degree (technical or MBA) preferred Strong communication verbal and written communication skills. Self-starter capable to taking initiative and working with minimal direction.
Keyskills :
agilemanagementrocessimprovementprojectsvoiceofthecustomervoiceofthecustomeranalysisblackbeltprojectmanagementsixsigmaleansixsigmaprojectteamsqualitytoolsprogrammanagement