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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Strong customer focus and customer service management -Demonstrate ability to manage multiple tasks -Strong English verbal and excellent written communication skills -excellent detail orientation -Strong critical thinking skills -Demonstrate ability to meet deadlines Consistently provide timely and quality outputs and deliver within promised timeframes -Real time monitoring and management of incoming volumes and assigning to relevant work queues at a 90% strike rate. -Ensure active and appropriate engagement on the continuous improvement opportunities To build and manage relationships with internal customers and stakeholders as a means of improving the way we do things and improve the Sensis customer experience, Roles & Responsibilities:The COG Consultant is responsible for managing large volumes of inbound Data that includes potential new customers or amendments to existing customers in the White Pages Database. The COG consultant should be able to review this data and make quick decisions on whether to create, edit or remove content based on the information they have received. The COG Consultant may also perform other data entry related tasks such as: -Creating new customers -Modifying existing advertising -Modifying Residential Listings This work can come in the form of: -Service Order Data -Email -Excel Spreadsheet -Salesforce Case
Keyskills :
data entrythinking skills customer servicepeople management critical thinkingservice management managing processescustomer exper