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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Infosys BPM focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Today s operational landscape is quite complex. Business processes are critical in achieving the company s goals and any limitations will lead to lesser agility and to lose its competitive edge. Location: Pune, India Job Level: 3A Manage large amounts of incoming and outgoing calls Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. Follow up to ensure that appropriate actions were taken on customers requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Customer Service specialist plays a critical role in providing an interface between customers and the client company. Looking for candidates who have good communications skills, interpersonal skills and can handle stress well. The candidate should possess good listening skills, and the ability to think quickly, to make a recommendation or solution to the customers problem. A clear and pleasant speaking voice and fluency in English is also desired. The major skills and competencies that employers look for in a candidate are: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively 1. Full time graduate 2. Customer service experience in an international call center setup for a minimum of 24 months as an escalation specialist. 3. Experience in UK market and regulatory knowledge (FCA) will be an added advantage.,
Keyskills :
sapslacustomer relationsqualityreportinginternational call centerreduced costsproblem solvingcustomer servicecustomer supportinterpersonal skillscall center