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Principal DevOps Engineer

10.00 to 14.00 Years   Pune   31 Oct, 2019
Nuance Transcription Services India Pvt Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

As a senior enginerer on the release team for the BOS program, this individual will coordinate resources across an international team of engineers, administrators, and others to ensure the uptime and rapid delivery of updates to our customers in the US and Europe. The engineer will plan and execute software updates, build and update automation processes, and ensure the service quality for all customers as part of a larger team. This role will require occasional off-hours support during maintenance activities and service incidents.

Key technologies include Linux, Docker, Kupernetes/Mesos, Bamboo, Puppet, and other tools. Experience in a modern scripting language (Python, Perl, Ruby) strongly desired. Nuance uses many proprietary applications and an ability to learn and debug software in a collaborative environment is essential.

Responsibilities:

  • Coordinate resources to automate and deploy software updates to BOS products (especially VMCS) without customer impact.
  • Communicate clearly to customer-facing teams and project management about objectives and coordinate schedules with the planning teams.
  • Maintain and manage existing systems within both the private cloud with a target of 99.99% availability.
  • Collaborate with Engineering, QA, and hosting teams during and after service incidents to resolve problems quickly and build processes or improvements.
  • Design and maintain automation using Puppet, Ansible, scripting languages, or container systems.
  • Respond quickly to security notifications to evaluate impact on Nuance customers and to release improvements as needed

Number of Years of Work Experience: 8 years industry experience

Required Skills:

  • Expert-level Linux administration skills with an understanding of kernels, security fundamentals. Experience building Linux hosts in both the private and public cloud.
  • Network fundamentals including TCP/IP, TLS, security fundamentals, NAT, firewalls, and VPNs
  • Excellent debugging and analytic skills; be able to systematically determine the root cause of a problem and resolve it quickly
  • Scripting and automation skills including Puppet, Ansible and at least one modern scripting language (Python, Perl, Ruby).
  • Working knowledge of containers, docker and Kubernetes.
  • CI/CD experience (Bamboo, Jenkins, concourse).
  • Experience of working in virtual/global teams.
  • Self-motivated, highly proactive with a customer service philosophy and attitude.
  • The ability to produce metrics, KPIs and perform trend analysis.
  • Effective communication skills both verbal and written as well as presentation skills.
  • An independent thinker with the ability to make sound technical decisions using the information at hand.
  • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.

Preferred Skills:

  • Exposure to IT Service Management Tools (JIRA, Remedy, Service NOW or equivalent)
  • Knowledge of Log Collection tools (Elastic Search, Splunk, ELK or equivalent).
  • Experience working with code repositories (git, subversion or similar)

Education:Degree level or equivalent

,

Keyskills :
linuxjenkins gitmaven automationit service management effective communication skillsroot cause

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