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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Micro Focus APM (HP BSM) n n tServe as Technical Consultant for Microfocus APM Administration n tAPM/BSM Application Daily Check n tStart & Stop APM/BSM Services for operational activities n tBPM Service Restart n tAdd / Update/ Delete User accounts in BSM n tRegister SLM Downtime in BSM Add / Update / Delete n tMonitor Scripting & script Versioning Implementing synthetic monitoring on Availability & Performance matrix for application n tSetup critical transaction event/alert of application Configure Monitoring Settings (Alerts, Threshold, Data collector, Watcher rule etc.) n tCreating custom automated reports for monitors data n tModify recipient list for alerts. n tVUGEN Script Recording for Scripts HP BSM & BPM Version Major & Minor Upgrades n tBSM Servers SSL Certificates Renewals n tExperience in APM Patch & Version Upgrade n tExperience with MF APM integration with SNOW & MF OMI n As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents ,
Keyskills :
technical subject mattervendor coordinationcorrective actionstrend analysisbusiness meetingsssl certificatescustomer satisfactionservice improvementknowledge acquisitionsubject matter expertise