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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | FMCG / F&B |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Identifying and implementing changes to the process Identifying exceptions and deviations , as well as management of these situations Communicating new and changed policies Ensuring the standards and procedures are being followed Facilitating resource commitment and allocation Identifying and implementing process improvement Creating , analyzing and distributing process reports Act as focal point for process , communicate with clients , service providers , and management Facilitate resolution of issues with items not complying with the process Following defined escalation path when needed , as defined in the escalation policy Notifying the participants in the process when standards and procedures are not being followed Performing day to day process administration Ensure completeness and integrity of information collected to conduct daily operations Establishment of measurements and targets to improve process effectiveness and efficiency Responsible for evaluating the performance of the process Assists auditing of the process for compliance with documented procedures Defines those parts of the Process Framework not defined by the Process Owner Key Skills Expertise and Qualifications 5 - 8 yrs of relevant experience in Process Management and Auditing of the process in Customer Support functionRoles and Responsibilities Enterprise level process modeling Organization change management Current state analysisData gathering and analysis Customer experience modeling and analysis Methodologies and approaches for BPM Future state designApplying design principles Role / responsibility definition Measures framework design Implementation plan development Requirement gathering and other technical skills Governance (process management) Decision / policy management Apply for this JobThe first name is required. The last name is required. The contact number is required. The Contact number is not valid. The email address is required. The email address is not valid. Upload either DOC , DOCX or PDF file types (5MB max) The resume file is required. The file you are trying to upload is either exceeding 5mb or in a different format. Please select the checkbox if you have applied for any position in bigbasket in the past 6 months.,
Keyskills :
focalpoint musicmaking technicalskills dailyoperations processmodeling changemanagement policymanagement serviceproviders commercialmodels processmanagement ustomersupp framew kdesign processimpr