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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Rs 2.0 - 5 Lakh/Yr |
| Industry | Banking / Financial Services |
| Functional Area | Customer Service (International) |
| EmploymentType | Full-time |
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realize their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realize their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you.Job PurposeTo improve the quality of customer interactions and KYC fulfilment in the VRM Channel through virtual support.To be compliant and adhere to all regulatory KYC requirements and ensure appropriate customers are onboarded.To improve knowledge on KYC requirements and support the VRM Channel onboarding process.Support frontline business to deliver effortless banking experience to customers.Key AccountabilitiesAdhere to KYC guidelines and onboard customer as per the sameCustomer acceptance procedure of the bank is strictly adhered to.Identify KYC gaps if any and ensure the same is rejected upfront.Act as first line of defence for the bank.Job Duties & responsibilitiesKYC ProcessingEnsure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.All KYC call requests must be serviced as per defined SL without deviation.KYC exceptions if any, need to be duly escalated as per defined approval matrix.All required disposition and interactions with customer to be duly recorded / documented in the relevant systemContinuously review the internal monitoring process and identify areas of improvement.Required Experience1-2 years of experience preferably in banking industry and/or within KYC, Account services or Banking Operations environmentEducation / Preferred QualificationsDegree holderCertifications in the areas of Operations, MS office will be an advantage.Core CompetenciesStrong interpersonal & verbal and written communications skillsGood, effective and engaging skills. Calling skills preferredBasic analytical skillsGood judgement and problem-solving skillsAble to organize information in a structured mannerTechnical CompetenciesProficient in MS office tools, Ms Excel, Power point, WordKnowledge of Finacle, Call Centre Tools, CMS preferred
Keyskills :
ms office toolsbanking operationsaccount servicescardskycportfolio marketingconsumer bankingproblem solvingpersonal loansexcelcreditms officevrmdbscustomer acceptanceloansbankingspectrum managementcmscall center