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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
Are you an expert when it comes to tools like Unix, Oracle, Sybase, Scheduling, Autosys Do you have a track record of influencing senior IT stakeholders and business partners Do you have proven ability to solve complex issues, covering both technical and business needs We re looking for a IT support analyst to: be responsible for providing hands-on Level 2 production support of Corporate Center business aligned applications govern production support execution as aligned to existing ITIL framework follow effective and efficient operational policies, processes and procedures ensure all forms of workload are managed in line with established processes and procedures work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support. possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out) possess strong verbal, writing and communication skills Unix, Oracle, Sybase, Scheduling, Autosys - all are very valuable skills for this role. You need to be a hand-on person. have a strong ability to solve complex issuesYour teamYoull be working with the Application Support team in Pune. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level., at least 7 years of experience in IT support role within Financial services industry in-depth knowledge and understanding of Incident and Problem Management practices. demonstrated hands-on domain skills and track record of successful projects and deliveries highly refined and professional in verbal and written communications experience in operating under a Global team environment ITIL Qualified & proficient in using Service Now and able to govern production support execution as aligned to existing ITIL framework have valuable skills in Unix, Oracle, Sybase, Autosys, Informatica & Business Objects. You need to be a hand-on person in above mentioned skills have strong knowledge of vendor products used for surveillance like SAM Actimize, Synthesis etc. informatica exposure to trade & e-comm surveillance, financial crime, employee conduct and other areas under compliance & regulatory governance (will be an added advantage) expertise in handling and managing SLA, OLA and KPIs. flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
Keyskills :
unixtroubleshootingcustomer relationsslaenvironmentpossess strong analyticalit supportitil frameworkproblem solvingutility servicesfinancial servicesproduction supportproblem management