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International Customer Support Specialist

0.00 to 2.00 Years   Pune   02 Sep, 2024
Tech Mahindra Ltd
Job LocationPune
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Care Executive (Call Centre)Customer Care Executive
EmploymentTypeFull-time

Job Description

    Tech Mahindra Ltd Pune Hiring for International Inbound Voice Contact-HRMayuresh hidden_mobile/Aparna hidden_mobile/Mansi hidden_mobile/Sushmita hidden_mobileWork Location- Tech Mahindra Hinjewadi Phase 3(Both Way Cab facility)Role & responsibilities
    • Resolving billing issues using query solving techniques and providing clear and concise information. Answering questions about billing or services.
    • Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
    • Listen actively to customer needs, concerns, and feedback, and respond appropriately.
    • Accurately document customer interactions and update records in the CRM system.
    • Collaborate with team members and other departments to resolve complex issues.
    • Timings: 8:30PM- 5:30AM
    Required profile
    • Min 06 month of international Voice experience
    • In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
    • Experience resolving customer issues in billing,
    • Demonstrated communication skills.
    • The clarity in thought process (Able to articulate his/ her thought)
    • Ability to handle tough situations with customers.
    • Strong ability to multitask and take fast decisions independently.
    • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
    • Customer Centric & Logical Thinking & Need to be Enough Spontaneous
    • Ensure Timely & Professional Responses to all Queries.
    Perks and BenefitsCab Facility both ways [ Pick up and drop within Transport radius. Immense GrowthLoyalty bonus upto 20kinterview Rounds: 1st Level - UAT / Operations 2nd Level - Versant [ Need to score 60 and above]

Keyskills :
international call centervoice processcustomer servicecustomer supportinbound callsinternational voice process

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