Duty Manager

Job Description

Purpose:
• Responsible for smooth running of the Cinema in accordance with the set of company Policies and Procedures under the general guidance and supervision of the Cinema Head.
• Also, oversees and directs all aspects of concession operations, box-office and Guest satisfaction.
• Acts as Cinema In-charge in absence of Cinema Head / Centre Custodian.
Key Responsibilities:
• Handling operations on day-to-day basis.
• Key management includes Opening &Closing of shift (in-presence).
• Cash Management includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc.
• Monitoring and controlling of inventory
• Quality level of Products and Services
• Customer satisfaction
• Merchandising and Marketing
• Operating costs
• Sanitation, cleanliness and hygiene of the entire area under his/her purview.
• Ensure optimum performance in specific jobs assigned in the above areas.
• Conducts daily briefing & sets up targets/ goals for the shift, makes constant effort to achieve the same.
• Check for staff grooming/ discipline.
• Preparing of Weekly roaster for ESPs.
• To introduce new ways and means to minimize transaction time at box office and at the concessions.
• Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times.
• Conducts operation training to ESPs & Duty Officers (under the guidance of Cinema Head)to enhance job performance and productivity.
• Coaching and initiate disciplinary action (if necessary) to ensure complete adherence of operation SOPs.
• Establishes and maintains the record systems to include but not limited to:
• Spot Check file
• LAM files
• Activities file
• File on customer comments form.
• Ticket register
• Lost and found register.
• Complimentary ticket register
• Legal registers

Keyskills :
servicebanquet operationsguest relationsvenue managementevent management