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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Rs 1.5 - 4.0 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (Domestic)Operations Management / Process Analysis |
| EmploymentType | Full-time |
Hiring for leading Domestic Bpo in Pune for a Process trainer profile!!Role & Responsibilities-To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor.Ensuring Improvement of Quality Scores of DosCustodian of Process and Product documentResponsible to maintain the version control document for the respective up to date updated process and productResponsible for complete the training within the defined time frame and handover to salesResponsible for conducting refreshers training program based on the training need analysis shared by the Quality teamResponsible for Process Improvement Plan (performance management)To ensure that the agent numbers from a New Hire team who enter the re certification in Nesting stage is maintained at the lowestNeed Graduates only with minimum 1 year experience of Process Trainer on papers (Mandate)Excellent communication requiredDay-shift with One offPackage- till 27K + incentivesLocation- Viman NagarTransport Not availableCall 7620278798* No charges* Briefing before every round* Immediate selection process
Keyskills :
training quality processtraining customerrelations customerservice rocesstrainer