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Job Location | Pune |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Telecom / ISP |
Functional Area | General / Other Software,Sales / BD |
EmploymentType | Full-time |
Cortex AutomationPrimary Skill: Cortex,Cortex Studio,Cortex Administration,RESTful APIs,L2/L3 Support Secondary Skill: Python,Shell Script,Power ShellCore competencies, knowledge and experience: 5+ year of experience in Software Development and Support 3+ years of experience with Cortex Studio, Cortex Administration, Development & support, RESTful APIs , Cortex Foundation certification is a must, Advanced certification is desirable. Good coding skills (Python, Ansible (YML) or another programming language) Hands on experience in Robotic Process Automation solutions/development Understanding of service oriented architecture Knowledge of Ansible, Powershell, VBA, Python, Shell Scripting etc. is a plus Experience in managing Workflows, User Interfaces, Activities, Utility and Decision Rules Strong Integration experience, Experience in working on Agents, Integrations (like SOAP, Restful APIs, HTTP) Should have experience in deploying and maintaining implementation Extensive experience on all ITIL processes - Incident Management, Problem management, Service Requests Management, Change Management, Service Delivery approach for Batch Monitoring, Application Monitoring, Application Controls, War rooms, Deployment DescriptionThe IT Operations Specialist focuses upon activities that help to identify and manage the changing customer / business / user needs (regarding IT requirements) and ensure customer satisfaction with Vodafones IT products and services in line with the Customer Service Management strategy. Providing technical advice and administration across the IT lifecycle for all end-users. The IT Operations Specialist has a good understanding of established concepts and procedures in IT operations including administration and maintenance of assigned applications, services, systems and solutions, incident management, problem management, change and release management and vendor management, to drive improvements through innovation, best practice techniques, and collaboration. Typically reports to the IT Operations Manager.Job Responsibilities* Advises on and executes administrative activities against the operations plans, to enable the achievement of the Technology strategy;* Supports the team to deliver appropriate actions to keep the system/service in good working order, preventing incidents from arising and restoring system/service to normal operation in line with objectives and KPIs;* Effectively coordinates with colleagues to deliver required applications, systems and solutions for all end-users, related to incident management, problem management, change and release management and vendor management;* Understands market trends and contributes to suggested improvements for processes, procedures and business interfaces related to IT Operations and maintenance activities, ensuring operating efficiency for all applications and support;* Executes the tasks and activities in line with the plan to ensure the effectiveness of the area;* Supports the end-to-end projects that improve customer and employee satisfaction ;* Supports the team in automation and digitisation, capacity planning, analysing, reporting and investigating service performance metrics;* Maintains relations with internal and external partners;* Uses communication skills to exchange ideas and information in a concise and logical way to support the team priorities, resolve incidents and interface with 1st line teams and with suppliers on incident resolution;* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas;SkillsMonitor and DiagnoseIncident ResponseData Driven Decision MakingDev OpsSecuritySoftware EngineeringCloudAutomation and Robotics,
Keyskills :
miscustomer servicedocumentationfinanceinsurancecustomer service managementshell scriptit operationsshell scriptingservice deliveryvendor managementchange managementcapacity planning