Deal Desk Analyst

Job Description

Deal Desk AnalystLocation PunePosting date 8 hours ago(5/25/2021 8:23 AM)Job ID 86924 Category Operations Job summary The Red Hat Global Business Delivery (GBD) team is looking for a Deal Desk Analyst to join us in Pune, India. In this role, you will work very closely with the Center of Excellence (CoE) team within the Europe, the Middle East, and Africa (EMEA) Deal Desk team. You will be responsible for contract management as well as quote and discounting approval. You ll serve as a key point of contact for the Field Sales and Services, Regional Deal Desk and Sales Operations, Business, Legal, Revenue, Finance and Accounting, and Order Management teams for queries relating to contract signatory, discounting approvals (enterprise, commercial, and complex deals), quarter close activities, compliance processes, operational discipline, and periodic reporting while highlighting any issues or escalations. As a Deal Desk Analyst, you will serve as a trusted adviser to field sales and various stakeholders to ensure that they comply with laws and corporate policies, regulations, and governance processes. You ll collaborate with and establish solid trusted working relationships with the Regional Deal Desk and Sales Operations, Field Sales and Services, and cross-functional teams. Primary job responsibilities

• Provide contract management support
• Validate and facilitate signatory requests in a timely and accurate manner while adhering to corporate signatory approval guidelines
• Maintain proper follow-up and accurate archival of signed contracts
• Review, update, and maintain agreement form templates, process documents, and training materials
• Support queries concerning contract information, contract retrieval, and signatory requests
• Serve as the subject-matter expert for signatory policy and processes, associated systems, initiatives, and quarterly reporting and analysis
• Manage and ensure that quotations to customers and partners are within the approved valid use cases, meet approval requirement criteria, and comply with commercial requirements and internal business policies
• Provide resolution of quotation and pricing issues; manage approval requests and resolve outstanding requests in the system within an agreed-upon service-level agreement (SLA) period
• Respond to day-to-day quotation and discounting approval requirements queries, update status, and raise open issues to relevant parties for resolution
• Prepare, analyze, and present quarterly business reviews (QBRs) and conduct sales training
• Manage the EMEA Deal Desk intranet page on the Source; maintain content updates and communication to field sales and various stakeholders

Required skills

• 2+ years of progressively more responsible analytical experience; experience with the IT environment and familiarity with the software subscription model is a plus
• Bachelor s degree in business, finance, accounting, computer science, or a related field
• Familiarity with operations, order processing, and fulfillment of the quote-to-cash process
• Excellent organizational and planning skills; proven record of managing change activities
• Ability to communicate across support functions, business functions, and management levels to deliver common goals
• Business insight, technical analytical skills, and excellent creative analytical and problem-solving abilities
• Highly motivated with a solid sense of urgency and ability to thrive under tight deadlines and in a fast-paced environment; ability to handle multiple priorities and manage time effectively
• Comprehensive experience with Salesforce.com (SFDC), Microsoft Office, and Google Workspace; experience with Apttus (CPQ/CLM), DocuSign, and Oracle are a plus

About Red Hat Red Hat is the world s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.,

Keyskills :
sales trainingcomputer scienceanalytical skillsopen source softwareorder processingorder managementbusiness deliverysoftware solutionshybrid cloudmicrosoft officesales operationssystem integrators