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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Printing / Packaging |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
PubMatic is hiring a Campaign Manager to join our growing PMP Deal Desk Operations team in Pune. You will oversee the day-to-day execution and management of PMP deals. We are looking for an individual who is passionate about service excellence with strong analytical and troubleshooting skills to optimize, troubleshoot, and scale Private Marketplace spend globally from all customer types including advertisers, publishers and data partners.
This role requires the ability to explain campaign information to diverse audiences and coordinate with internal teams to deliver on a 24x7 schedule.
Responsibilities:
Manage PMP deal setup and optimization on the PubMatic system
Work with internal teams globally, including Sales, Marketing, Business Development, Product Management, Customer Success and Engineering to execute PMP deals within established Service Level Agreement
Generate and interpret reporting that will yield competitive insights for our clients
Leverage PubMatic s Analytics and use in-house tools to monitor performance and troubleshoot under-performing PMP deals
Work with technical escalations and analytics teams to review and unlock new data and insight to drive innovation for publishers and buyers
Document Standard Operating Procedures for deal setup, troubleshooting playbooks, and escalation management
Collaborate with Ad Solutions Sales team to find additional PMP opportunities and assist in upselling
Ensure multiple support systems are updated accurately (e.g. Salesforce, JIRA, etc)
Troubleshoot PMP Deal issues, which might involve verifying and analysing data, isolating and diagnosing the problem, providing root cause analysis, and setting client expectations and follow-ups
BCA/B.Tech/B.E/MCA graduation degree or equivalent experience
Must have 1-3 years of relevant Ad Operations work experience in the digital display advertising industry
Knowledge of DCM, GAM, DSP, SSP
Good understanding of Private Marketplaces (PMP)
Proactive, quick learner, detail oriented, strong AdTech problem-solving skills
Proficiency in Excel, preferably Excel Macros, MS Access; knowledge of MS Project, SQL and other Database tools
Excellent campaign optimisation and reporting skills (publisher or agency)
Experience using complex datasets to track performance trends, identify anomalies and their root causes
Ability to present clear project plans and communicate with teams to reach desired results
Experience preferred working with remote customer contacts on a global basis.
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Keyskills :
marketingadvertisingcampaign managementcustomer relationssalesroot cause analysisstandard operating proceduresms accessms projectroot causead operationsservice levelproject planssolution salesdatabase toolsproblem solvingsupport systems