Company hiring for Service Delivery Manager

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelors Degree Travel Percentage : 0% Service Delivery Manager :: Pune Are you curious, motivated, and forward-thinking At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team FIS solutions help institutional investors, hedge funds, private equity firms, fundadministrators and securities transfer agents improve both investment decision-making and operational efficiency, while managing risk and increasing transparency. FISs solutions support every stage of the investment process, from research and portfolio management, to valuation, risk management, compliance, investment accounting, transfer agency and client reporting. What you will be doing Leading the service delivery team for delivering application management services for FIS SaaS products hosted on public and private cloudEnsuring the service delivery support coverage in various shifts and related handover between service delivery teams spread over multiple geographiesBeing a single point of escalation for the service delivery team for any client and stakeholder escalationsBeing a next level technology support for providing key resolution to the major incidents and driving major activities such as disaster recovery and project tasksCollaborating and engaging with stakeholders such as client experience, development, professional services, central cloud, and infrastructure management team for ensuring the FIS platform availability in defined service level commitmentsManaging day to day service delivery operations / activities using prescribed FIS best practices ITIL based process and ensuring all service level requirements are achieved in all service delivery processes i.e. Incident management, Problem management, Configuration management, knowledge management, Change managementManaging the portfolio of technology projects with the help of project team ensuring regular communication with stakeholders and ensuring deliverables in defined timelines.Ensuring compliance with organization policies, procedures by team members in the day to day support / activitiesProviding inputs, metrics, and other information as necessary to perform enterprise resource capacity planningBeing responsible and accountable for onboarding, engaging, developing and retaining talent for the service delivery functions What you bring: Minimum 10 years of applied experience dedicated in service delivery management within a complex technical, functional and project focused enterprise environment. And minimum 5 years of relevant experience in managing and driving service delivery team.Exposure in leading the enterprise platform support teams with various skills such as system and network, Unix/Linux Server Administration, AWS/Azure, and application support and operation.Hands on exposure and experience in Cloud, Linux Server, Jenkins, Ansible and Terraform.Exposure to SRE and DevOps.Expertise in troubleshooting platform issues in medium to large scale application environmentProven experience in people management, owning responsibility with a medium size team as well as owning delivery and results of the project requirements. Ideally global, multicultural, multi-location organization.Must have excellent organizational skill even when under pressure.Excellent verbal & written communications skills required.Ability to work effectively in a global team environment as well as independently. What we offer you
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources, and opportunities
Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass,

Keyskills :
service deliveryitilproject managementdeliveryslaprivate equity firmsservice delivery managementapplication management services