| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
1. Receive inquiry and give answer about application via e-mail and telephone 2. Providing technical assistance for questions and problems for user 3. Logging inquiry or incident, issue information into Helpdesk tool (Jira Service Desk) 4. Reporting to Dev team about Enhance requests and Issues 5. Escalating to Dev or Operation team when system trouble occurs 6. Training other staff members on troubleshooting and diagnosing problems 7. Writing, editing, and revising training manuals for new and updated software and hardware 8. Create and Update FAQ (Japanese and English) 9. Following up with customers to ensure full resolution of issues 10. Making a status report (daily, weekly and monthly) 11. Update user list in A&R application 12. Sending announcements of system maintenance, production release, and anything useful information to end users by e-mail 13. Update notification on A&R application 14. Maintain and update a helpdesk admin too 15. Update window person list 16. To improve to provide better service by system operational view like KAIZEN. 17. To attend DevOps Agile ceremony and share information with the team. 18. A&R and Tableau user registration and reporting the activity completion.,
Keyskills :
following upoperation team training manualssystem maintenance technical assistancemar faqagile