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| Job Location | Pune |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
The Technology Support Analyst provides users with support services for corporate standard technology products. Good at hardware and software planning, technical advice, and informal training to customers. Organizing and coordinating activities for installing, deploying, and upgrading software, hardware, and network facilities. Troubleshoots and restores routine technical service and resolves equipment problems using established processes and procedures. Collaborates with Information Services (I.S.) staff to deploy standardized support practices and procedures. This position coordinates implementations and facilitates activities to support programs and projects. Key Skills: Coordinates Hardware and Software Installations and Integration- Prepares hardware and software installations and removal to meet client operations needs.- Conducts hardware and software tests to correct and document malfunctions.- Reports hardware and software installations and removal details to provide tracking updates for configuration management records.- Provides user assistance to resolve escalated issues.- Contributes to installation procedures and standards development to establish consistency.Provides Service Support- Receives and completes requests for support to meet customers needs.- Responds to requests for support to resolve problems and to minimize downtime.Coordinates Service Delivery - Plans, coordinates, and installs moderately complex systems to provide project support.Builds I. S. Customer Relationships - Interacts with I.S. teams to facilitate problem resolution and Provides low to moderately complex technical advice and guidance to ensure high levels of customer service. Location: Pune Required Experience: 6-10 yrs Positions: 2 Contact Person: Livingston Email ID: livingston@vegaintellisoft.com Qualification:,
Keyskills :
user assistancecomplex systemsservice deliverysupport servicessoftware planningproblem resolutionstandards developmentcoordinating activities