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MANAGER FREIGHT FORWARDING OPERATIONS

10.00 to 15.00 Years   Pondicherry,Chennai, Bhiwadi, Bangalore, Other Maharashtra, Shahid Bhagat Singh Nagar, Hyderabad, Th   30 Jul, 2024
BHA FOODS PRIVATE LIMITED
Job LocationPondicherry,Chennai, Bhiwadi, Bangalore, Other Maharashtra, Shahid Bhagat Singh Nagar, Hyderabad, Th
EducationNot Mentioned
SalaryRs 48 - 50 Lakh/Yr
IndustryShipping
Functional AreaOperations Management / Process AnalysisBack Office Operations
EmploymentTypeFull-time

Job Description

    Freight Forwarding Operations Manager Our client is looking to hire an Operations Manager. Job Type: Full-time Responsibilities:
    • Manage shipments end-to-end from booking at origins to delivery for ocean, air and domestic shipments.
    • Communicate all expectations to carriers paying extra attention to special requirements, assuring the carrier can meet all requirements.
    • Receive and process various documents for accuracy, which requires operational knowledge of customers, carriers, and procedures.
    • Enter various operational/customer data in software systems, work to identify missing or potential operational or service concern, and communicate with appropriate groups as necessary to resolve.
    • Address various internal and external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs; forward complex or escalated customer needs as appropriate.
    • Track orders and shipments and assist with tracing as needed.
    • Assist with running and summarizing operational reports and details; present information to co-workers or supervisors are needed.
    • Interface with airlines, ocean shipping, truck and related carriers to understand requirements.
    • Assist with preparing information required for quotes or address potential services; may provide more standard to complex quotes.
    • Develop working relationships with internal and external customers, assist with account management such as maintaining customer profiles, details and service needs.
    • Create and process invoices, review for operational accuracy, and work with customers on questions and payment.
    • Perform other duties as assigned.
    • Report directly to the Head of the Americas.
    • Manage, train and hire additional members for the Operations Team at the NYC Branch.

Keyskills :
transportation managementback office operationsrefrigerated containerslogistics operationsbackend operationsfreightoperationsoperations managementtruckload shippingforwardinglogistics managementlead/supervisormanager/team

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