IT Help Desk Analyst

0.00 to 2.00 Years Panchkula 20 Aug, 2020

Job Location	Panchkula
Education	Not Mentioned
Salary	Not Disclosed
Industry	Media / Dotcom / Entertainment
Functional Area	Technical Support / Helpdesk,Network / System Administration
EmploymentType	Full-time

Job Description

Roles and Responsibilities

Provide excellent technical customer service.
Take notes and record all interactions and steps taken with the users.
Troubleshoot network connectivity issues including; remote network access, Wi-Fi, wired connectivity, VOIP phone systems, and remote desktop access.
Troubleshoot printing and scanning issues, file system access, and local workstation hardware issues such as monitors, keyboards, mouse, and related items.
Support users on applications and tools within the environment including; MS Office, Windows, MacOS, Multi-form authentication, VPN access, Password self-management, etc.
Resolve issues and assist users with advanced functionality related to G-Suite.
Showcase working knowledge of Active Directory and basic AD administration, OU s, and Security Groups.
Show expertise in working on Windows 10 and Mac in an Enterprise Environment, video collaboration tools (Zoom), and collaboration tools (Slack).
Follow proper escalation paths, policies, and procedures.
Keep all the processes organized and assist other team members in keeping documentation.
Maintain FAQ and other informational sources up to date.

Keyskills :
it servicesfile systemsocial mediaremote desktopprint brokeringcustomer serviceactive directorytechnical supportcollaboration toolsvideo collaborationnetwork

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IT Help Desk Analyst

Job Description

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