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| Job Location | Panaji |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | General / Operations Management,Front Office / Guest Relations |
| EmploymentType | Full-time |
manager-guest relation in mumbai, panajiLocation Goa and MumbaiPurpose of the role Act as a primary point of contact for all the home owners/rental gueststhus aiming to ensure 100% guest satisfaction.Designation Manager - Home Owner RelationsDuties & Responsibilities Serve as first point of contact for all check-in/home owners Collates a centralized database of all thequeries/complaints/concerns received from home owners/rentalguests and ensures they are attended to by internal team Seek, process and assist in executing rental home owners /rentalsguests requests and queries with the help of concerneddepartment Attend and record queries regarding services, processes and re-direct them to the respective manager/team member Responsible to follow up, co-ordinate and find conclusions to allthe relevant issues and concerns raised by home owners/rentalguests Actively coordinates with internal teams to ensure timelyattention to guest services Escalate unattended matters to Guest relations manager and seekaugmented support wherever necessary Maintain trackers, reports for client interaction, glitches attendedand resolved, open or closed issues, list of escalations created andissues resolved Collects feedback and ensure query/concern resolutionSkills Required Good communication skills Good interpersonal skills Active problem-solving skills Customer Focus Ability to handle pressure Well-presented, polite and tactful Good organizational skills Must be flexible with working nights, weekends, and holidays. Proven excellence in customer service.Educational Qualifications Bachelors (Hotel Management/Travel and Tourism)Prior work experience 5 7 years of prior experience in Customer Service/Guest RelationsIndustry preferred Hotel/Travel Tourism skillsguest relation qualificationAny,
Keyskills :
client interactionphone etiquettetime managementproblem solvingdatabasemicrosoft outlookdata entryguest relationsproblem analysiscashieringcustomer satisfactionoperation monitoringplanningdecisionmaking