Sales & Operations Associate

Job Description

Be the first line of contact for existing customers and new prospects. Generate sales either by following up on prospects or leads generated via marketing campaigns including cold calling in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services.Responsibilities & Duties: Cold call people using a given phone directory to sell products Run email campaigns using software tools, email lists, and email content provided Answer incoming calls from prospective and existing customers Use scripts to provide information about products features, prices, etc, and present their benefits Ask pertinent questions to understand the customers requirements Persuade the customer to buy by demonstrating how the product meets their needs Record the customers personal information accurately in CRM software and keep records of the total number of calls made, emails sent, contacts made, etc Deal with complaints or. doubts to safeguard the companys reputation Use scripts to answer common product or service-related questions for existing customers Provide preliminary responses to customer queries and provide assistance during US business hours Route technical issues reported by the customers to the appropriate department for resolution Create and maintain procedural documentation for common support scenarios Go the extra mile to meet sales quota, facilitate future sales, and increase customer satisfactionSkills Required: Proven experience as a telemarketer or similar sales/customer service role Proven track record of successfully meeting sales quotas preferably over the phone Working knowledge of CRM software such as HubSpot, email software such as MailChimp, and telephone systems Excellent communication and presentation skills Proficient in English Skilled in negotiation and dealing with complaints Persistent and results-orientedRequired Qualifications: Graduate or Equivalent 3 to 4 years experience in BPO/Sales-Preferably US based processNotice period: Immediate JoinersLocation: Remote, IndiaSend your resume to hidden_email,

Keyskills :
salescustomer serviceHubSpotMailChimpcommunicationpresentationEnglishnegotiationtelemarketerCRM softwareemail softwaretelephone systems