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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Rs 6 - 9 Lakh/Yr |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Dear Candidate,We are looking for a Soft Skills training specialist to coordinate and support our Customer experience center. Interested & eligible candidates can apply .Grade to be offered : M3 ( Manager )CTC to be offered : 6 LPA - 9 LPA ( hike based on current CTC )Location - Noida Sec 125Main responsibilities include identifying training needs of NHT and existing employees and accordingly scheduling and conducting Soft Skills training programs.Design on boarding session for new hires on Soft Skills.Design quality Soft Skills training programs for Up-skilling the CEC staff on Behavioral skills.Conduct periodic TNA to develop new training programs or modify and improve existing programs.Ensure ROI on training is measured and delivered.Ensure accuracy and effectiveness of training and real world application of training.Support OJT period by observing, measuring and monitoring learners as needed.Develop non-classroom communication and training materials for e.g. handouts etc.Monitor calls on Communication and Soft Skills.Provides continuous Coaching & Feedback to enhance agent performance.Listen to calls (recorded/side-by-side) on the Production floorConduct voice coaching activities on the Production floor to improve or maintain Communication skills of the associatesDevelop action plans for the bottom quartile and ensure that they move up the learningPlan and Conduct Refresher on predetermined frequenciesTo perform job functions within predetermined KPIs/ performance standards.Desired Candidate Profile-Should be Soft Skill trainer with 5 -8 Years in Training preferably in Customer Contact Center/ Call CenterMust be able to present need analysis and share feedback with stakeholdersMust have excellent presentation and communication skillsAny certifications in soft skills like NLP, coaching would be an added advantage.Interested candidate can Call / Whatsapp on 7835026274 AmanSalary5 Lac 50 Thousand To 9 Lac P.A.IndustryITES / BPO / KPO / LPO / Customer Service / OperationsWork Experience5 - 10 YearsQualificationOther Bachelor Degree,
Keyskills :
englishsoft skillscommunication skillsteachingtrainingsoft skills trainingnew hiresneed analysistraining needscustomer servicecustomer contacttraining programscustomer experiencebpokporoitnanlpsec