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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | IT Operations / EDP / MISGeneral / Operations Management |
| EmploymentType | Full-time |
Principal duties and responsibilities: 1. Own the release management process and workflows 2. Negotiate, plan and manage all release activities and dependendies 3. Forward Plan the release windows and release cycles across the portfolios and datacenters 4. Maintain the release schedule for all core services and ensure alignment across key stakeholder (Project managers, Customer Success Managers, Cloud Reliability Engineering, etc) 5. Coordinate release content and effort based on the service request backlog and pending service requests 6. Translate requested change, via service requests, into detailed technical change requests and MOPs 7. Track release and customer dependencies and ensure all are addressed via planned change requests 8. Manage risks and resolves issues that affect release scope, schedule and quality 9. Communicate release details and schedules to the Business as required 10. Communicate all key release project plans, commitments, and changes resulting from re - prioritization and GA delays 11. Manage relationships and coordinate work between teams 12. Conduct release readiness reviews, and Business Go/ No - Go reviews where appropriate 13. Conduct post release reviews to highlight, track and resolve release issues 14. Produce Deployment Run Books and Implementation Plans for standard releases/ changes. 15. Produce Weekly Release Reports and measure/ maintain release metrics 16. Continually work towards making improvements in the release process and release metrics 17. Lead and co - ordinate the Go - Live activities for BAU and sustainment releases including the execution of the deployment Plans and checklist 18. Develop scripts and automation tools used to improve and streamline the deployment of software releases to various platforms 19. Participate in CAB meetings to discuss release scope and/ or roadblocks 20. Maintain a release repository and manage key information such as build and release procedures, and dependencies. 21. Research new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs 22. Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing Knowledge, skills and qualifications Education: Bachelor s degree in Computer Science or related field Minimum years of work experience: 5+ years of experience in release management or information systems operations environment in systems analysis or development Required skills: Advanced knowledge of software development lifecycle Demonstrated ability to coordinate cross - functional work teams toward task completion Demonstrated effective leadership and analytical skills Advanced written and verbal communication skills are a must Knowledge of ITSM ticketing tools (for example, JIRA) General PC knowledge including Microsoft Office Suite Preferred skills: Solid understanding of project management principles preferred Knowledge of Atlassian s Confluence Familiarity with Public Cloud and modern Continuous Integration/ Deployment methodologies,
Keyskills :
release managementchange management agileitil javasoftware development life cycle life cycleproject plans