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Regional Manager - Operations - eCommerce

12.00 to 20.00 Years   Noida, Chennai, Hyderabad, Gurugram   03 Apr, 2022
WHITESLIPS GLOBAL SERVICES PRIVATE LIMITED
Job LocationNoida, Chennai, Hyderabad, Gurugram
EducationNot Mentioned
SalaryRs 30 - 42 Lakh/Yr
IndustryInternet / E-Commerce
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Roles & Responsibilities:- Responsible for all day to day operations for the region- Work closely with Business development team and supply team to ensure the client expectations are properly met by operations team- Build and develop the required team to achieve the targets- Drive operational efficiencies to maintain Service levels and expand margins of the region.- Build and implement processes to increase the overall efficiency and reliability of the region- Participate in cross-functional projects for high priority initiatives and bring process and data-driven focused approach to support the organizations goals.- Drive change management to ensure efficient implementations of any new strategic change.- Collaborate closely with stakeholders like Finance, Product, Sales and New initiatives with the objective to drive stakeholder success- Ensure excellent customer and partner experienceKPIs:- Fulfilment rates for the region- Margin for the region- Internal Quality metrics - (SLAs %)- Customer and Partner Success metrics - (Customer NPS, Partner NPS)- Internal team productivity metrics (Operations cost per transaction)

Keyskills :
pnloperationsbusiness developmentecommerce developmentchange managementoperations managementslas

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