Process Expert

Job Description

Job Title: Process Expert Location: NoidaAbout Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or you re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager.Overall job purpose of this role is to manage the functions of the unit as per specified service level agreements and to ensure optimal distribution of workload in order to achieve objectives for the unit. Responsible for the coordination of work carried out by the processors/ authorisers and ensure accurate and seamless execution of assigned workflow.What will you be doing Monitor and review of customer in order to identify and investigate potential matches. Understanding of different business unit s customer such as Retail, Corporate, IB, Wealth and Barclaycard customer. Understanding of Sanctions, PEPs, Prohibition an, AML Watchlist, and Adverse Media screening Responsible for Screening of Customer s as per the Barclays Group Sanctions, AML and FATF and in Accordance to norms of UKHMT, OFAC, EU and other Sanctions lists Ensure process is in accordance with the SLA. Work with Team Manager and take joint responsibility for the control the workflow to ensure process efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity and accuracy measures are in place Ensure all MIs sent on time with accuracy. Establish the most effective and efficient solutions to complex technical issues referred by Advisors and customers. Co-ordinate / liaise with IT Support on faults and changes, user IDs, etc. Accountable for ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience Accountable for identifying, analysing and resolving/implementing processing issues to prevent re-occurrence, reducing loss to the business Complete all tasks as outlined in Team Support Specialist Role depending on area of the business. Examples may include (but not exhaustive of): Collating of Communication/Process Updates, Real Time Adherence, Attendance Issues, updating of individual s HR files, Return to Work To provide support and cover in terms of process management to other Process Experts as required ensuring effective team working across the operation Responsible for verification and authorisation of entries within signatory limits and non-conformant items/referrals which may be staff prompted or system generated Accountable for ensuring staff understand and adhere to procedures and quality controls, and that checks are completed as required Provision of 2-way feedback to Team Manager/Operations Manager. Conduct daily huddles to provide process updates and share process scores. Detailed understanding of the business operational objectives, service standards and compliance requirements All mandatory training completed to deadline and understood within given timescales. Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrenceWhat we re looking for:Bachelor s degree or equivalent work experience. At least two years experience in the banking or financial services industry At least work experience in Sanctions screening, AML and knowledge of investigative techniques used in the investigation of financial crimes Experience in dealing with various file formats like XML, COBOL EBCDIC and flat filesSkills that will help you in the role:Attention to detail, understands importance of accuracy and responsiveness Strong Analytical and Problem Solving skills Strong Communication skills, both verbal and written Results driven with a commitment to continuous process improvement and quality Ability to multi-task and work under pressure Ability to work independently under minimal supervision Proficient in Microsoft applicationsWhere will you be working NoidaBe More at Barclays At Barclays, each day is about being more as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. It s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details.Our Values Purpose and ValuesWe deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyones contribution.Integrity We operate with honesty, transparency and fairness in all we do.Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference.Stewardship We prize sustainability, and are passionate about leaving things better than we found them.Our DiversityWe aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.Our BenefitsOur customers are unique. The same goes for our colleagues. Thats why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our flexible working options for colleagues. If you have a need for flexibility, then please discuss this with us.,

Keyskills :
return to workrisk management frameworkteam performanceservice standardsfinancial servicesprocess managementcontinuous processprocess improvementbehavioral trainingcustomer experience