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| Job Location | Noida |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
Building and developing custom reporst leveraging SQL Reporting services and customized dashboarding to create end user analytics Reports based on customer request or that drive additional insightsIdentifying top areas to focus on imprivingDeveloping, testing and validating recommended actions and impactEnabling and enhacing Existing Service Desk L1 and L1.5 Support reduced AHT and Time to Resolution through use of the toolsBuilding custom Live DashboardsKPI reporting Working with NTT Data s leveraged support teams for Desktop engineering, application support, Virtual Desktop teams and Networking / storage teams based on issues identified.Integration with other analytics platforms to turn data into knowledge and recommeded actionsWork on development of automation self-healing sensors to improve overall operational health and stabilitySev 1 and 2 escalations and analysisWeekly 2-3 meetings a week with various customer teams:Top 10 issues based on Impact and number of users affected. Technical team meeting with Desktop Engineering, Service Desk leads, and Application teams (as appropriate). Review actionable recommendations, discuss status of previous recommendations and measured impact and next stepsReview top 10 from ITSM lead by Service Desk teamIdentify opportunities for automation and self healing.Change Advisory meeting for testing reviewing and approving automated self-healing sensors.Monthly:Monthly executive review of progress, status, impact and progress.Prioritization of actions and results from weekly meetingsStrategic initiatives (for example needs based device refresh) and desired analysis / reporting, OS Migration, Application rationalization etc.Governance meetings to discuss access and changes to the infrastructure, rights, version upgrades patches etc.Discuss timelines and estimates to prioritize custom reports and dashboardsDiscuss timelines and estimates to prioritize self heal solutions and testing / approval plans.About NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.Job Segment: Analytics, Consulting, Database, SQL, Technical Support, Management, Technology ,
Keyskills :
service deskvirtual desktopsupport servicesit servicesbusiness processtechnical supportdata servicescustom reportsreporting servicesos migration