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PA-I2C

0.00 to 3.00 Years   Noida   04 Jan, 2023
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Responsibilities
    • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
    • Respond to email /phone queries related to disputed invoice
    • Research and analyze the disputes/deductions in ERP
    • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
    • Find opportunities and recommend solutions for process and automation improvements
    • Daily reporting of individual portfolios to track and monitor the past dues
    • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
    • Work as an excellent teammate to process any special request in a timely manner
    • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and authoritatively
    • Call out problems to senior staff members and or management as appropriate.
    Qualifications Minimum qualifications
    • Graduate in any stream
    • Freshers are eligible
    • Excellent English interpersonal skills
    Preferred Experience
    • Prior collections management experience
    ,

Keyskills :
customer focuscustomer servicecollections strategycollections managementotcfar

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