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Domain Trainee - Cash Apps

5.00 to 10.00 Years   Noida   21 Dec, 2022
Job LocationNoida
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    In this role, you will be responsible for all the activities related to Cash & Collection domain.
    • Account Setup and maintenance, Premium application, reinstatement, renewal of payment received from policy holders
    • Backbeat and cancellation of polices in case of payment made by policy holder get bounce
    • Respond to email /phone queries related to disputed cases
    • Research and analyze the disputes/deductions in ERP
    • Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
    • Identify opportunities and recommend solutions for process and automation enhancements
    • Daily reporting of individual portfolios to track and monitor the past dues and pending items
    • Implement strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases in order to avoid any adverse customer impact
    • Work as a team player to process any adhoc request in a timely manner.
    • Deliver quality customer service by researching and responding to all internal & external stakeholders inquiries quickly, effectively and professionally.
    • Escalate problems to senior staff members and or management as appropriate.
    Qualifications we seek in you Minimum qualifications
    • B.Com Graduate
    • Strong Communication Skills (verbal and written)
    • High Energy level
    Preferred qualifications
    • Ability to learn ERP systems
    • Good analytical and problem-solving skills
    • Excellent MS Office skills
    • Good conceptual knowledge and experience in insurance cash application activities preferred
    ,

Keyskills :
bankingaccountancycustomer relationsinsurancevariance analysisms office

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