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Director of Training and Quality

10.00 to 20.00 Years   Noida,Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Gurugram, Pune, Mumbai City   27 Jun, 2024
WHITESLIPS GLOBAL SERVICES PRIVATE LIMITED
Job LocationNoida,Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Gurugram, Pune, Mumbai City
EducationNot Mentioned
SalaryRs 30 - 42 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTraining & Development
EmploymentTypeFull-time

Job Description

    Training Strategy: Develop and implement a comprehensive training strategy to support the companys goals and objectives. Ensure that training initiatives align with business priorities.Team Leadership: Lead and manage the training team, including trainers, training managers, and coordinators. Provide guidance, coaching, and mentorship to the team.Curriculum Development: Create and maintain training curricula that cover various aspects of the BPO industry, including product knowledge, soft skills, customer service, compliance, and technology.Training Program Delivery: Oversee the design and delivery of training programs, including classroom training, e-learning, on-the-job training, and workshops.Assessment and Evaluation: Implement assessment tools and evaluations to measure the effectiveness of training programs and adjust them as necessary to improve performance.Quality Control: Ensure that training programs meet high-quality standards, and that trainers deliver consistent, accurate, and engaging content.

Keyskills :
qualityus mortgage

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